Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

Non-Returnable Items

The following items cannot be returned:

Digital downloads and printable products
Personalized or custom-made items
Items marked as final sale

How to Start a Return

To initiate a return, please contact us at akiko@newday2.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a damaged or defective item, we'll gladly exchange it. Please contact us within 7 days of delivery with a photo of the damage.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Questions?

If you have any questions about our return policy, please contact us at akiko@newday2.com